Due to the nature of our treats all orders are made upon receipt of payment.
Orders are processed within 5-7 business days (this doesn't include Friday - Sunday) & dispatched within 1-3 days depending on your choice of shipping.
Please do note that Royal Mail timings are not guaranteed. We can only offer their estimated information and sometimes they can and do take longer. Please allow for this when ordering. Please also note that we do not bake on a Friday or at the weekend to ensure your treats are not sat around in a depot as freshness is a massive importance for us, so if your order arrives then, production would commence the next working day for us.
Hunter & Hound is not responsible for delays due to customs.
We accept no responsibility or liability for products damaged in adverse weather conditions, or through any delay in delivery/collection if initial delivery was unsuccessful.
Please collect or arrange re-delivery asap to ensure
maximum shelf life.
If you are not in to accept the delivery when it arrives you are then responsible for collecting from the holding depot or arranging the re-delivery.
In the unusual event of a delivery complication with royal mail, rest assured that we will do our utmost to assist to arrive at a mutually satisfactory conclusion after contacting royal mail for them to conduct a full investigation.